Frequently asked questions
How do I cancel my booking?
In "My bookings", tap your upcoming booking, then "Cancel". Cancelling is free up to 2 hours before the appointment.
Do I pay in the app?
For now you pay at the salon after your service. Prepaying by card or wallet is coming soon.
What if the barber is late?
You can file a report from the booking in "My bookings" within 7 days of the appointment. The platform team reviews it before taking any action against the barber.
How does the loyalty program work?
Each salon sets the number of visits and the reward. Visits count automatically once a booking is completed.
Can I book for someone else?
Every booking is under your account and number, and its reminder comes to you. If it’s for someone else, book it from your account and tell the barber their name when you arrive.
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